EuroIA
2017
Stockholm,
28-30 Sept.
Early bird tickets will be available from late April

 

Friday, 29 Sept. 14:55

Heard and Not Seen : Exploring a Transition from Graphical to Linguistic UI

Jennifer Williams

45 min talk
Conversational interfaces have created a new paradigm that will alter how we interact with our environment and how we design information spaces. In Europe, voice based digital assistants such as Amazon’s Alexa and Google’s Digital Home are gaining in popular use while neural networks are enabling a burgeoning of human-like chatbots. In China, chatbots are routinely used for an array of tasks and services including taking online payments.

Conversational interfaces have created a new paradigm that will alter how we interact with our environment and how we design information spaces. In Europe, voice based digital assistants such as Amazon’s Alexa and Google’s Digital Home are gaining in popular use while neural networks are enabling a burgeoning of human-like chatbots. In China, chatbots are routinely used for an array of tasks and services including taking online payments.

Graphical interfaces allow us to follow complex paths through information, compare, scan-read and manage large amounts of information quickly. With voice interfaces, we are missing these visual cues, limiting us to simple tasks. If we can move beyond these limitations, conversational interfaces can offer a completely natural experience, allowing users to access information and services without considering technology or adapting to different interfaces.

How should we approach design without graphical interfaces and architect conversations? How can we move beyond the current limitations? If voice interfaces become the norm, how will our information spaces need to adapt? And will this affect how we behave?

This talk will explore answers to these questions, starting with available technologies and giving real examples to show the possibilities and limitations of conversational interfaces. It will offer a framework and practical tips for designing voice commands and chatbots based on first-hand experience. Finally, it will paint a picture of near-future possibilities, where voice interfaces seamlessly connect with ubiquitous ‘single-serve’ screens that are melded into our physical environment and show highly contextualised information. Where voice interfaces are built into our everyday appliances and where we can speak naturally to our physical surroundings and expect human-like responses.

 

Jennifer Williams

Jen Williams heads up the UX team at POKE, a creative digital agency in London, where she has led the experience design of products and services for global brands in retail, financial services, tech and entertainment. Previously, she was at LBi where she worked on the redesign of websites for Lloyds TSB and Virgin Atlantic. She has an interest in branded experiences and how UX design can take advantage of new technologies.

Scheduled on

 
14:00 - 14:45
14:55 - 15:40
Heard and Not Seen : Exploring a Transition from Graphical to Linguistic UI
Jennifer Williams
Conversational interfaces have created a new paradigm that will alter how we interact with our environment and how we design information spaces. In Europe, voice based digital assistants such as Amazon’s Alexa and Google’s Digital Home are gaining in popular use while neural networks are enabling a burgeoning of human-like chatbots. In China, chatbots are routinely used for an array of tasks and services including taking online payments.
Design the Mindset Shift
Andrea Picchi
Organisational change and mindset shift is a human-centered problem. Unfortunately, while the adoption of design thinking has been widely debated inside the design and business community, very few groups had approached the change and adoption process with a human-centric approach.
15:50 - 16:10
Design Adoption: A Framework to Manage Change-by-Design
Daniele De Cia and Andrea Violante
 

 

About EuroIA

EuroIA is the leading Information Architecture (IA) and User Experience (UX) conference for Europe.

EuroIA has travelled through Europe over the years: Brussels, Barcelona, Rome, Berlin, Paris, Prague, and most recently, in Amsterdam. In 2017 will be in Stockholm for the first time. Learn more about EuroIA.

EuroIA is organised by volunteers all around Europe, with three co-chairs, an active committee and over 35 country ambassadors. Find out who is who at EuroIA.

Välkommen in Stockholm

EuroIA goes to Stockholm, the Capital of Scandinavia, one of the most connected, environmentally friendly and creative cities in the world.

EuroIA 2017 will take place at Elite Hotel Marina Tower, situated in a historic mill on the waterfront, only a few minutes from the city centre.

Elite Hotel Marina Tower Stockholm,
Saltsjöqvarns kaj 25,
131 71 Nacka,
Sweden.
+46 8 555 702 00

 

Our sponsors

The following sponsors have already committed to EuroIA 2017:


FatDUX: Headquartered in Copenhagen, Denmark, FatDUX creates innovative interactive products that improve the quality of people’s lives and improve their clients’ bottom line. These products include websites, intranets, software applications, and industrial interfaces. You’ll find FatDUX offices and representatives throughout Europe and the Americas.


User Intelligence: User Intelligence is a user experience design and evaluation collective based in Amsterdam, The Netherlands. Our consultants work on the design and evaluation of complex, interactive products and services, usually applications on websites, mobile phones, interactive TV, or desktops. We always keep the end-user in mind, without losing sight of the business context of our clients.

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EuroIA 2017 is also on Medium, Twitter, Facebook and LinkedIn. For help, ping the co-chairs Francis, Raffaella or Angus or drop us a line at info (at) euroia.org