Edinburgh, 26 — 28 September 2013

Is the World Ready for Natural User Interfaces? — An 18-country Cross-cultural Study on Spontaneous Gesture Behavior with Consumer Electronics

Wherever you go in the world, people are different. And so is the way they talk with their hands. Now what if you could operate your TV with gestures? Would it understand you? As a growing number of natural user interfaces come to market, there are new challenges for user experience design, as gesture behavior is presumably influenced by local cultures.

As specialists for culture-specific user experience research, the UX Fellows network wanted to find out which semantic gestures people from various cultures would spontaneously use to control consumer electronics like interactive TV's. We conducted 360 face-to-face interviews with consumer electronics-savvy users in 18 different countries.

The most frequent used gestures and their difficulty were identified for each country and then aggregated to a global view of a gesture map for typical TV functions. The study shows that semantic gesture control for consumer electronics would be embraced by media-savvy users in the global markets. Users find basic gesture operation of CE devices comparably easy.

There is high international commonality for some basic commands already now. A universal sign language seems to be – at least partially – already in place among tech-savvy users throughout the world. It is not possible to cluster markets to geographic regions regarding spontaneously used gestures, though. Even neighboring countries with similar cultural backgrounds differ a lot. Spontaneous ideas for CE gestures are influenced by everyday gestures in the various cultures, but also by technology like touchscreens.

Michael Wörmann

Michael Wörmann is managing director at Facit Digital, one of the leading user experience research agencies in Germany, and founder of the global UX research network UX Fellows. Michael was among the online usability pioneers in Germany in the year 2000. As a psychologist, he focuses on understanding consumer needs, experiences and behavior in the area of desktop, mobile and lean-back user interfaces. Michael has been examining UX success factors of smart TV and second screen devices for many years.

 

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September 26 — 28 2013
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City of Edinburgh EH3 9SR, United Kingdom

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